Complaint Handling and Dispute Resolution
1. Complaint Handling Measures of Federated Hermes Japan Ltd
Federated Hermes Japan Ltd has its “Rules for Handling Complaints and Disputes” in place, and takes opinions or comments from clients seriously. Federated Hermes Japan Ltd clarifies the facts of and responsibilities for complaints, respect the client’s position, and attempts to resolve complaints in a prompt, sincere, fair and appropriate manner.
Federated Hermes Japan Ltd provides points of contact for complaints and other issues as below:
In relation to Investment Advisory and Agency Business by Federated Hermes Japan Ltd: 03-6775-9167 (Open weekdays between 9:00-17:00; not open weekends and public holidays.)
Federated Hermes Japan Ltd also resolves complaints through the organization listed below. The organization is entrusted with complaint handling operations by Japan Investment Advisers Association, of which Federated Hermes Japan Ltd is a member. The organization’s contact information is as below:
Financial Instruments Mediation Assistance Center
Address: Daini-Shoken Kaikan Bldg., 2-1-1 Nihonbashi-Kayabacho, Chuo-ku, Tokyo 103-0025
Phone: + 81(0)120-64-5005 (toll free) (Open weekdays between 9:00-17:00; not open weekends and public holidays.)
2.Dispute Resolution Measures of Federated Hermes Japan Ltd
Federated Hermes Japan Ltd resolves disputes via mediation performed by Financial Instruments Mediation Assistance Center. The center is entrusted with mediation operations by Japan Investment Advisers Association, of which Federated Hermes Japan Ltd is a member, and handles mediation with mediation officers. Please use the contact information above to resolve disputes with Federated Hermes Japan Ltd through the center.
